Title: Antecedents of employee engagement: moderating role of age

Authors: Manoj Gour Chintaluri; Sunil Kumar; V.V. Devi Prasad Kotni; Sujit Kumar Patra

Addresses: GITAM School of Business, GITAM (Deemed to be University), Visakhapatnam, Andhra Pradesh, India ' GITAM School of Business, GITAM (Deemed to be University), Visakhapatnam, Andhra Pradesh, India ' GITAM School of Business, GITAM (Deemed to be University), Visakhapatnam, Andhra Pradesh, India ' GITAM School of Business, GITAM (Deemed to be University), Visakhapatnam, Andhra Pradesh, India

Abstract: The aim of this study to assess the effect of job characteristics on employee engagement among sales personnel in telecom sectors. The study has evaluated that the effect of reward, working conditions, management support and leadership policy on employee engagement. The study further explores the moderating effect of age. The study has been done with telecom employees working in Andhra Pradesh, India. The study has a sample size of 609 telecom sales employees working in telecom companies such as Vodafone-Idea, Airtel, and Reliance Jio. The analysis of the study was done using SPSS and AMOS software. The result of the study reflects that all study variables have a significant effect on employee engagement. Age moderated the relations between reward and employee engagement and working conditions and employee engagement, whereas it did not moderate between job characteristics and employee engagement and management support and leadership policy and employee engagement.

Keywords: telecom sector; sales employees; engagement; job characteristics; rewards.

DOI: 10.1504/IJWI.2023.132122

International Journal of Work Innovation, 2023 Vol.4 No.2, pp.151 - 175

Received: 29 Nov 2022
Accepted: 16 Mar 2023
Published online: 11 Jul 2023 *

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