Title: Re-creation fundamental concepts on the culture of excellence to achieve maturity of organisational excellence

Authors: Mohsen Moradi-Moghadam; Hossein Safari; Mohammad Reza Sadeghi Moghadam; Mohammad Reza Fathi

Addresses: Department of Management and Accounting, College of Farabi, University of Tehran, P.O. Box 3718117469, Qom, Iran ' Department of Management and Accounting, College of Farabi, University of Tehran, P.O. Box 3718117469, Qom, Iran ' Department of Management and Accounting, College of Farabi, University of Tehran, P.O. Box 3718117469, Qom, Iran ' Department of Management and Accounting, College of Farabi, University of Tehran, P.O. Box 3718117469, Qom, Iran

Abstract: The aim of this paper is to investigate the principles affecting the culture of excellence by examining the literature review of quality culture, organisational culture, and excellence culture. Eight effective concepts have been developed on the culture of excellence. In this paper, survey results and literature review were summed up in eight essential concepts of BEMs. The structural model was developed using the ISM approach. As a result, there will be a need to move from common tools of quality management. Managers' endeavour must be around building a new culture around quality. Today, in order to create motivation and desirable behaviour in employees, to obtain organisational goals, to increase human resources productivity and finally to achieve organisational excellence, top managers of organisations apply new and effective strategies. One of these strategies to achieve organisational excellence is creating favourable excellence culture, and building a strong culture based on excellence.

Keywords: culture of excellence; CoE; business excellence models; BEMs; quality culture; QC; total quality management; TQM; interpretative structural modelling; ISM.

DOI: 10.1504/IJBEX.2023.132070

International Journal of Business Excellence, 2023 Vol.30 No.2, pp.234 - 256

Received: 21 Apr 2020
Accepted: 09 Jul 2020
Published online: 11 Jul 2023 *

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