Title: Organisational justice and organisational performance: mediation role of organisational citizenship behaviour in business institutes of Pakistan

Authors: Muhammad Masood Mir; Hina Amin; Sahar Khan; Mohammad Omar

Addresses: Institute of Business Management (IOBM), Karachi, Pakistan ' Shaheed Zulfikar Ali Bhutto Institute of Science and Technology (SZABIST), Gharo, Pakistan ' KASB Institute of Technology, Karachi, P.O. Box 74600, Pakistan; Karachi University Business School, Pakistan ' KASB Institute of Technology, Karachi, P.O. Box 74600, Pakistan

Abstract: The purpose of this research was to examine the relationship of the factors of organisational justice (OJ), i.e., distributive, interactional, and procedural justice on organisational performance, through organisational citizenship behaviour (OCB), i.e., altruism and general compliance. The researchers have conducted quantitative research which utilised a close-ended questionnaire comprising of five-point Likert scale items for gathering data from 217 faculty members of business institutes in Pakistan. This research was conducted in the private higher educational institutions in Pakistan. The data were analysed by using the Smart-PLS and SEM is used for checking the multiple relationships among the variables. The findings of this research indicated that each dimension of OJ is important in the education sector of Pakistan for enhancing the organisational performance through OCB each dimension. This research responds to the most important variables contributing to the educational sector. Moreover, the educational institutes would get the benefit of this research to practice and apply policy implications. HR personnel and those concerned can understand which factors of OCB and OJ enhance organisational performance.

Keywords: organisational citizenship behaviour; OCB; organisational justice; organisational performance; procedural justice; general compliance.

DOI: 10.1504/MEJM.2023.131938

Middle East Journal of Management, 2023 Vol.10 No.4, pp.363 - 378

Received: 20 Nov 2021
Accepted: 20 Jan 2022
Published online: 05 Jul 2023 *

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