Title: Managing organisational effectiveness during a pandemic: a conceptual framework

Authors: Aastha Dhoopar; Priyanka Sihag

Addresses: Department of Management Studies, Malaviya National Institute of Technology Jaipur, Rajasthan, India ' Department of Management Studies, Malaviya National Institute of Technology Jaipur, Rajasthan, India

Abstract: The unprecedented outburst of the destructive coronavirus has wretched the whole world lately. The current paper discusses the influence of the coronavirus outbreak on organisations, the strategies that can be employed, and the active role of organisational leaders to support the employees and the organisations in such difficult times. This paper integrates the concepts from organisational behaviour, strategic human resource management, and crisis management and proposes a conceptual framework emphasising the role of human resources in managing the effectiveness of organisations. Business continuity management and scenario planning are two significant strategies that can be useful for organisations to sail through unfavourable times. The study brings to light the interventions on part of the organisational leadership and the HR managers to support the employees and the organisations alike. The study also stresses on the pandemic as an opportunity to innovate and attain competitive advantages over other organisations.

Keywords: organisational effectiveness; crisis management; leadership; coronavirus; COVID-19.

DOI: 10.1504/IJBCRM.2023.131874

International Journal of Business Continuity and Risk Management, 2023 Vol.13 No.2, pp.188 - 203

Received: 28 Mar 2022
Accepted: 11 Sep 2022
Published online: 04 Jul 2023 *

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