Title: Performance evaluation of public healthcare supply chain management: a critical literature review

Authors: André Andrade Longaray; Newton Marube; Leonardo Ensslin; Ademar Dutra; Sandra Ensslin

Addresses: Graduate Program in Computational Modeling PPGMC, Federal University of Rio Grande – FURG, Av. Itália, km 8, Bairro Carreiros, Rio Grande, RS, Brasil, CEP: 96203-900, Brazil ' Graduate Program in Computational Modeling PPGMC, Federal University of Rio Grande – FURG, Av. Itália, km 8, Bairro Carreiros, Rio Grande, RS, Brasil, CEP: 96203-900, Brazil ' Graduate Program in Administration (PPGA), University of Southern Santa Catarina (Unisul), Av. José Acácio Moreira, 787, Bairro Dehon, Caixa Postal 370, CEP 88704-900, Tubarão – SC, Brazil ' Graduate Program in Administration (PPGA), University of Southern Santa Catarina (Unisul), Av. José Acácio Moreira, 787, Bairro Dehon, Caixa Postal 370, CEP 88704-900, Tubarão – SC, Brazil ' Graduate Program in Accounting – PPGC, Federal University of Santa Catarina, R. Eng. Agronômico Andrei Cristian Ferreira, s/n - Trindade, Florianópolis – SC, 88040-900, Brazil

Abstract: Performance evaluation tools have been vastly used in many areas of healthcare, and supply chains in specific. However, the adoption of performance appraisal in the public sector has lagged. The present study sought to explore current literature and highlight the state of the art of performance evaluation in public healthcare supply chain management. A structured and systematic literature review method was used to identify research papers covering the study theme. Through the resulting bibliographic portfolio of 13 relevant papers, we examined the application of performance evaluation methods employed to measure the overall performance of supply chain management in public healthcare and highlight the key indicators and focus of the studies. Most studies focused on operational efficiency indicators, material management efficiency, and financial performance. The small number of studies identified in this review raises the question of whether the sub-field is mature enough to warrant a literature review.

Keywords: performance evaluation; healthcare; supply chain management; decision aid; MCDA; multi-criteria decision aid; public sector; efficiency; ProKnow-C; decision-maker.

DOI: 10.1504/IJHTM.2023.131518

International Journal of Healthcare Technology and Management, 2023 Vol.20 No.2, pp.144 - 170

Received: 20 Dec 2021
Accepted: 21 Oct 2022
Published online: 15 Jun 2023 *

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