Title: Development of a workmanship management system for performance appraisal of construction projects

Authors: Rakesh Sookoo; Joseph Iwaro; Abrahams Mwasha

Addresses: Iere Concepts Limited, 32 Iere Village, Branch Road, Princes Town, Trinidad and Tobago ' Iere Concepts Limited, 32 Iere Village, Branch Road, Princes Town, Trinidad and Tobago; Walpark Construction Consulting, Inc., Toronto, Canada ' Department of Civil and Environmental Engineering, University of the West Indies, St. Augustine, Trinidad and Tobago

Abstract: One of the most significant aspects of quality in a project is the workmanship. Poor workmanship is one of the more crucial issues confronting local contractors in most developing countries and can also destroy projects already completed. Several studies have been conducted on factors contributing to poor workmanship and measures to mitigate the problem. A lack of experience, language barriers, lack of communication, unsuitable construction equipment, poor weather, and limited time and cost have been identified to be among the most notable contributors of poor workmanship. Regrettably, research conducted to date has focused inadequately on implementing and assessing alternative methods to improve workmanship performance. The study provides a critical assessment of researched literature to develop a conceptual integrated workmanship benchmarking framework and is expected to guide the development of a workmanship performance assessment tool and policy for the construction industry in Trinidad and Tobago.

Keywords: workmanship; performance; framework; construction; projects; appraisal; benchmarking.

DOI: 10.1504/IJSOM.2023.131280

International Journal of Services and Operations Management, 2023 Vol.45 No.1, pp.113 - 129

Received: 20 Sep 2020
Accepted: 10 Jan 2021
Published online: 06 Jun 2023 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article