Title: Exploring factors influencing employees satisfaction during COVID19 era: an empirical study on Jordanian telecommunication firms

Authors: Khaled Mohammad Kayed Alhyasat

Addresses: Department of Academic Programs for Military, Abu Dhabi University, Sheik Khalifa Bin Zayed St., P.O. Box 1790, UAE

Abstract: This study aimed at exploring the factors influencing employees' satisfaction. The literature depicted conflicting results regarding such domain and especially in the Middle East, where this paper aims at establishing a solid view of the discipline. A research model was developed based on the literature review and theory approach. The model hypothesised that perceived human capital, social capital, strategic leadership, and occupational health and safety as independent variables, and employee satisfaction as dependent variable. A questionnaire was utilised to explore Jordanian employees' perceptions regarding the research model constructs. A sample of 285 Jordanian employees filled the surveys based on their awareness of employee satisfaction concepts and their willingness to participate in the study. This study utilises the structural equation modelling (SEM) approach with AMOS as an analysis method. Findings indicated that human capital, social capital, strategic leadership, and occupational health and safety jointly determine employees' satisfaction.

Keywords: human capital; social capital; strategic leadership; occupational health and safety; OHS; employee satisfaction; COVID-19 era.

DOI: 10.1504/IJBEX.2023.130786

International Journal of Business Excellence, 2023 Vol.30 No.1, pp.111 - 131

Received: 12 Jul 2020
Accepted: 28 Jul 2020
Published online: 07 May 2023 *

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