Title: An analytical study of the factors influencing trust in Kuwait e-government

Authors: Zainab M. Aljazzaf

Addresses: Department of Information Science, Kuwait University, Kuwait

Abstract: The internet has an impact on every aspect of modern life, such as education and government. E-government is an approach to use the web to convey government data and administrations to people. This research studied the intention of people towards trusting e-government in Kuwait. Specifically, e-government in Kuwait is still developing and there is insufficient studies conducted about trust in e-government. Specifically, this paper studied the trust factors that may have an influence towards trust in Kuwait e-government. Accordingly, a questionnaire is designed to test the trust factors and its outcome is analysed. The analysed data revealed that different factors, such as perceived usefulness, security, quality, and social influence determine people's intention to trust Kuwait e-government. In addition, the study provides a comparative study between this study and other studies in the literature to highlight the main trust factors and to identify possible future research in the area.

Keywords: trust; e-government; trust factor; Kuwait.

DOI: 10.1504/EG.2023.130584

Electronic Government, an International Journal, 2023 Vol.19 No.3, pp.332 - 355

Received: 05 Jun 2020
Accepted: 06 Jun 2021

Published online: 01 May 2023 *

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