Title: TQM and hospital performance: a bibliometric analysis

Authors: Fahmi Natigor Nasution; Erlina; Yeni Absah; Rujiman

Addresses: Fakultas Ekonomi dan Bisnis, Universitas Sumatera Utara, Jalan Dr. T. Mansur No. 9, Kampus USU, Medan 20155, Indonesia ' Fakultas Ekonomi dan Bisnis, Universitas Sumatera Utara, Jalan Dr. T. Mansur No. 9, Kampus USU, Medan 20155, Indonesia ' Fakultas Ekonomi dan Bisnis, Universitas Sumatera Utara, Jalan Dr. T. Mansur No. 9, Kampus USU, Medan 20155, Indonesia ' Fakultas Ekonomi dan Bisnis, Universitas Sumatera Utara, Jalan Dr. T. Mansur No. 9, Kampus USU, Medan 20155, Indonesia

Abstract: This article aims to use bibliometric analysis to examine existing works and literature on TQM and performance to explore the concepts evolving journey since its conception. This study applies bibliometric approaches such as citation, co-citation, and co-occurrence of author keywords based on a bibliometric analysis of 137 publications extracted from the Scopus database between 2004 and September 2021. This research examines the kind and direction of research on TQM and hospital performance undertaken over the last few decades. It also identifies the most influential writers, journals, institutions, and countries concerning TQM and hospital performance. This study might provide academics and practitioners with detailed insights into the TQM and hospital performance concepts, which can subsequently be used as a reference for strategic efforts.

Keywords: total quality management; TQM; hospital; performance; bibliometric analysis; Scopus.

DOI: 10.1504/IJBCRM.2023.130303

International Journal of Business Continuity and Risk Management, 2023 Vol.13 No.1, pp.100 - 114

Received: 09 Feb 2022
Accepted: 14 Jun 2022
Published online: 17 Apr 2023 *