Title: Selection of delivery and distribution mode through analytical hierarchy process

Authors: Md Salahuddin Ayuby; Arsalan Paleshi

Addresses: Department of Industrial Engineering, J.B Speed School of Engineering, University of Louisville, Kentucky, USA ' Department of Operations and Information Technology, Graham School of Business, York College of Pennsylvania, Pennsylvania, USA

Abstract: The goods flow strategy from suppliers to stores is a critical element in determining the success of a retailer in the highly digitalised market. There are multiple strategies for supplying goods from suppliers to stores. Different factors play important roles in the decision-making process. Each strategy has its own set of benefits and drawbacks in a specific business context. In this paper, we have compared five different strategies, and propose the right delivery and distribution mode for a home furnishing retailer, considering important factors such as customer satisfaction and cost. We have used the analytical hierarchy process (AHP) to determine which delivery and distribution mode should be selected.

Keywords: delivery mode; distribution mode; analytical hierarchy process; AHP; direct delivery; logistics; availability; supply chain; centralised distribution.

DOI: 10.1504/IJLEG.2023.130238

International Journal of Logistics Economics and Globalisation, 2023 Vol.10 No.1, pp.42 - 63

Received: 05 Dec 2021
Received in revised form: 04 Jul 2022
Accepted: 21 Jul 2022
Published online: 10 Apr 2023 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article