Title: Assessing the effectiveness of psychological capital and employee engagement being moderator and mediator on employee emotional intelligence and performance

Authors: Muddassar Sarfraz; Bilal Khalid; Ilknur Ozturk; Jasim Tariq; Taqadus Bashir

Addresses: Binjiang College, Nanjing University of Information Science and Technology, Wuxi, Jiangsu, China ' Faculty of Management Sciences, Riphah International University, Islamabad, Pakistan ' Faculty of Economics and Administrative Sciences, Cag University, Mersin, Turkey ' Department of Business Administration, Iqra University, Islamabad Campus, Pakistan ' Department of Business Studies, Bahria University, Islamabad, Pakistan

Abstract: In the last few decades, the hospitality industry has gained much importance in a vigorous process of expansion. Consequently, the hospitality industry is expanding globally and promoting its growth in a changing multicultural environment. The primary objective of the present study is to reveal the conditional indirect effect of employees' emotional intelligence on their job performance through a moderated-mediated mechanism of psychological capital and employee engagement. The data has been collected from 300 employees working in the hospitality industry. Data is analysed by using statistical software SPSS and PROCESS macro. The study results suggest that employee engagement plays a significant and positive role between employees' emotional intelligence and performance. Results also indicate that moderated-mediated mechanism exists between employees' emotional intelligence and employees' performance. This study contributes significantly to hospitality industry literature by identifying employee emotional intelligence as one of the significant factors of workplace performance.

Keywords: emotional intelligence; psychological capital; hospitality industry; employees performance; Pakistan.

DOI: 10.1504/IJBEX.2023.130228

International Journal of Business Excellence, 2023 Vol.29 No.4, pp.485 - 503

Received: 19 May 2020
Accepted: 09 Jul 2020

Published online: 10 Apr 2023 *

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