Title: Work-from-home during pandemic of COVID-19: an investigation study on managers in Indonesia

Authors: Elkana Timotius

Addresses: Department of Industrial Engineering, Universitas Kristen Krida Wacana, Jakarta, Indonesia

Abstract: The COVID-19 pandemic in 2020 forced organisations to change. To stop the outbreak, employees who work in offices turned to work-from-home. This study identifies the actual work-from-home conditions that managers are experiencing in Indonesia. One hundred and sixty managers from 74 companies in Indonesia who work-from-home during the pandemic were investigated in this qualitative analysis. Their condition while they are working from home was synthesised as the empirical findings. They indicate that working from home has the potential to change managers' productivity, professionalism level, and work quality. However, particular steps need to be taken to avoid negative impacts. Work and life integration is the key to working from home. The practical model of work-from-home is very useful for keeping professionalism, maintaining productivity, and optimising the performance of managers while working from home. It could be adapted by other countries that have a similar experience.

Keywords: work-from-home; professionalism; productivity; performance; work-and-life integration.

DOI: 10.1504/IJPQM.2023.129608

International Journal of Productivity and Quality Management, 2023 Vol.38 No.2, pp.193 - 210

Received: 06 Jan 2021
Accepted: 30 May 2021
Published online: 17 Mar 2023 *

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