Title: The impact of information technology on retail industry: an empirical study

Authors: Khaled Alshaikh Theeb; Ahmad Moh'd Mansour; Amgad S.D. Khaled; Asif Ali Syed; Abdulmalek M.M. Saeed

Addresses: Department of Marketing, College of Business, Amman Arab University, Amman, Jordan ' Department of Business, Faculty of Business, Al-Ahliyya Amman University, AL Salt, Jordan ' Department of Management Information System, Aljanad University, Taiz, Yemen ' Department of Business Administration, Aligarh Muslim University, Aligarh, India ' Department of Commerce, Aligarh Muslim University, India

Abstract: In recent decades, rapid advances in internet technology have led to numerous innovative smart technologies. This research investigates the employee and customer acceptance of and resistance to smart technologies in the retail sector, by integrating the literature on technology acceptance model, system characteristics, technology readiness, and store reputation. The data was collected from different retail stores in Jordan. The results show that technological readiness, perceived usefulness and adaptability were impacting the performance of the retail stores. The readiness of the technology does influence employee and consumer behaviour. Retail stores should have the resources needed to minimise frustration and uncertainty. Consumers see reputable stores as more trustworthy and therefore show favourable attitudes to SRT.

Keywords: retail; Jordan; technology readiness; ease of use; adaptability; adaptiveness.

DOI: 10.1504/IJPM.2023.129553

International Journal of Procurement Management, 2023 Vol.16 No.4, pp.549 - 568

Received: 26 May 2021
Accepted: 23 Aug 2021
Published online: 14 Mar 2023 *

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