Title: Australian banks' approaches to privacy in an online world

Authors: Greg Cranitch, Duc-Tho Nguyen, Anne Nguyen

Addresses: School of Information and Communication Technology, Griffith University, PMB 50, Gold Coast MC, QLD 9726, Australia. ' Department of Accounting, Finance and Economics, Griffith University, Nathan Campus, QLD 4111, Australia. ' School of Information and Communication Technology, Griffith University, PMB 50, Gold Coast MC, QLD 9726, Australia

Abstract: Worldwide there have been many instances where access to the personal and financial information of private individuals was gained by unauthorised personnel. To protect such information, in Australia, national privacy principles, which are embodied in legislation, specify how private-sector organisations should handle any personal information that they collect. In this study, the privacy policies of 18 Australian banks, as published on their own websites, are assessed against these principles. While the results are fairly reassuring from the bank customers| viewpoint, some areas of concern do remain, and these have important implications for providers, consumers, and regulators of e-finance services.

Keywords: privacy protection; websites; privacy statements; online banking; e-finance; offshore outsourcing; banks; Australia; national privacy principles; electronic finance.

DOI: 10.1504/IJEF.2007.012895

International Journal of Electronic Finance, 2007 Vol.1 No.4, pp.389 - 405

Published online: 21 Mar 2007 *

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