Title: The role of perceived risks on mobile payment adoption: evidence from Asia

Authors: Wei-Lun Chang; Renato Pereira; Vladlena Benson

Addresses: National Taipei University of Technology, Taipei, Taiwan ' Business Research Unit, Iscte Instituto Universitário de Lisboa, Lisbon, Portugal; Emerging Markets Research Center, ISCIM, Maputo, Mozambique ' College of Business and Social Sciences, Aston University, Birmingham, UK

Abstract: Mobile payment has become an expected method of payment irrespective of the geographical location or the level of technology adoption across the developed and developing countries. The differences of adoption rates between China and Japan are significant, warranting further research into the barriers of mobile payment. To fill this research gap, we propose and empirically test a theoretical model of mobile payment adoption by users in China, Taiwan, and Japan. A decision-tree method was used to analyse 726 questionnaire responses. The results reveal that innovators, early adopters, and the early majority categories are concerned about the performance risk of mobile payment adoption and innovators, early adopters, and the late majority categories are concerned about the security risk of mobile payment adoption. The findings will help 5G mobile services vendors develop consumer trust and increase the contributions of the mobile industry to GDP.

Keywords: mobile payment; perceived risk; innovation adoption; cybersecurity; privacy; Asia.

DOI: 10.1504/IJMC.2023.128817

International Journal of Mobile Communications, 2023 Vol.21 No.2, pp.249 - 272

Received: 12 Aug 2020
Accepted: 18 Apr 2021
Published online: 07 Feb 2023 *

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