Title: A benchmark for managerial effectiveness

Authors: L.F. 'Bill' Zimmermann, J.J. Chanaron, Leslie Klieb

Addresses: First Call, Inc., P.O. Box 640489, Kenner, Louisiana 70064, USA; 416 Bertolino Dr., Kenner, Louisiana 70065, USA ' GATE-CNRS and Grenoble Ecole de Management, 324 Chemin des Chartreux, 38430 Moirans, France. ' Hugo de Vriesweg 39, 9751 PR Haren (Gn), The Netherlands

Abstract: This study presents a tool to gauge managerial effectiveness in the form of a questionnaire that is easy to administer and score. The instrument covers eight distinct areas of organisational climate and culture of management inside a company or department. Benchmark scores were determined by administering sample-surveys to a wide cross-section of individuals from numerous firms in Southeast Louisiana, USA. Scores remained relatively constant over a seven-year timeframe. Techniques for using the benchmark by practitioners are discussed.

Keywords: benchmarking; managerial effectiveness; employee satisfaction; expectations of management; organisational climate; organisational culture; questionnaire.

DOI: 10.1504/IJHRDM.2007.012859

International Journal of Human Resources Development and Management, 2007 Vol.7 No.2, pp.119 - 138

Published online: 19 Mar 2007 *

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