Title: Assessing the strategic alignment maturity in a Malaysian public sector agency: a case study of Malaysian Administrative Modernisation and Management Planning Unit

Authors: Azham Shah Jamali; Hidayah Sulaiman; Jaspaljeet Singh Dhillon

Addresses: College of Graduate Studies, Universiti Tenaga Nasional, Putrajaya Campus, Jalan IKRAM-UNITEN, 43000 Kajang, Selangor, Malaysia ' College of Computing and Informatics, Universiti Tenaga Nasional, Malaysia ' College of Computing and Informatics, Universiti Tenaga Nasional, Malaysia

Abstract: This study provides the strategic alignment maturity assessment results of the Malaysian public sector (MPS) agency by conducting a case study on Malaysian Administrative Modernisation and Management Planning Unit (MAMPU). Assessment is performed by adopting the strategic alignment maturity model (SAMM) assessment questionnaire. A single case study approach is applied to obtain an in-depth understanding of the selected organisation. The findings indicate that MAMPU has an established strategic alignment maturity, where governance, processes and communications are focused on the designated role of being the lead agency for modernisation and transformation of public service administration. This study serves as a reference for conducting future maturity assessments in other MPS agencies, as well as contributing to better understanding on the strategic alignment maturity in the context of MPS agencies in Malaysia.

Keywords: strategic alignment maturity model; SAMM; alignment dimensions; alignment sub-dimensions; Malaysian public sector; MPS; Malaysian Administrative Modernisation and Management Planning Unit; MAMPU.

DOI: 10.1504/IJNVO.2022.128458

International Journal of Networking and Virtual Organisations, 2022 Vol.27 No.3, pp.217 - 238

Received: 22 Jan 2022
Received in revised form: 26 Sep 2022
Accepted: 26 Sep 2022
Published online: 23 Jan 2023 *

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