Title: Lean Six Sigma: a clinical treatment for national healthcare system

Authors: Harsimran Singh Sodhi

Addresses: Department of Mechanical Engineering, Chandigarh University, Gharuan, Punjab, India

Abstract: Lean Six Sigma is a business-driven, multi-faceted approach to process improvement, reduce costs, and increase profit. It helps to improve quality of product and cost saving. Lean Six Sigma is considered to be one of the best quality improvement methodology applied successfully to organisational areas like manufacturing, production, accounting and finance, sales and marketing, information systems, human resource management, etc. Lean Six Sigma is a project driven approach that concentrates on reducing variations, defects and improving the quality of products, processes as well as services. Basically Lean Six Sigma measures 3.4 defects per million of opportunities (DPMO) and it operate on the concept of DMAIC. In the proposed work, guides how DMAIC can be successfully implemented in medical transcription to identify different Lean Six Sigma projects by identifying critical to quality (CTQ).

Keywords: Lean Six Sigma; medical transcription; DMAIC; critical to quality; CTQ; Lean Six Sigma projects.

DOI: 10.1504/IJBEX.2023.128259

International Journal of Business Excellence, 2023 Vol.29 No.1, pp.46 - 60

Received: 29 Apr 2020
Accepted: 04 Jun 2020
Published online: 16 Jan 2023 *