Authors: Youngsoo Park; Abraham Y. Nahm
Addresses: Department of Management, Midwest University, Wentzville, MO 63385, USA ' Department of Management and Marketing, College of Business Administration, University of Wisconsin – Eau Claire, Eau Claire, WI 54701, USA
Abstract: This study suggests ambidexterity as a guiding innovative perspective for healthcare organisations. Based on case illustrations from medical practitioners, a definition of healthcare ambidexterity and a desirable direction for operational capabilities are provided. As a theoretical implication, experiential capability should be chosen in the case of a low degree of control and a high degree of collaboration, while a high degree of control and a low degree of collaboration should indicate a focus on lean capability. This research makes a contribution to provide a clear understanding of 'healthcare ambidexterity' and an articulation of the practical development of operational capabilities.
Keywords: ambidexterity; organisational innovation; healthcare organisation; case study; proposition development.
International Journal of Business Excellence, 2023 Vol.29 No.1, pp.17 - 30
Received: 20 Jun 2019
Accepted: 05 Jun 2020
Published online: 16 Jan 2023 *