Title: Influence of organisational citizenship behaviour on the individual work performance of IT and ITES employees

Authors: A. Martina; P.S. Nagarajan

Addresses: The Tamilnadu Dr. Ambedkar Law University, S3, Anbu Residency, No. 81, Raju Street, Lakshmipuram, Thiruvanmiyur, Chennai 41, India ' Alagappa Institute of Management, Alagappa University, Karaikudi – 4, India

Abstract: Survival of any business is dependent on the performance of the organisation, which is the collective measure of individual work performance of the employees, and has been a major challenge for the IT and ITES sector where the performance management system is continuously evolving and many employees are on job cuts and in benches due to poor performance. Organisational citizenship behaviour (OCB) is a concept where the employee tries to contribute to the organisation without expecting high rewards for the extra role behaviours at work. This empirical study tries to establish the relation between the OCB and individual work performance (IWP) of the employees in IT and ITES sector. The data was collected from 500 employees and non-probability, convenient sampling technique was adopted. Regression analysis was conducted to find out the relationship between OCB, OCB-O, OCB-I and IWP. The results of the analysis revealed a significant relationship among the variables.

Keywords: organisational citizenship behaviour; OCB; individual work performance; IWP; IT and ITES sector; task performance; organisational performance; performance management systems; counter productive work behaviour.

DOI: 10.1504/IJICBM.2022.127725

International Journal of Indian Culture and Business Management, 2022 Vol.27 No.4, pp.421 - 435

Received: 12 Feb 2021
Accepted: 27 Jul 2021

Published online: 15 Dec 2022 *

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