Title: Assessing the influence of education and training on important innovations through quality results: the case of railway sector

Authors: Tryson Yangailo; Ruth Mkandawire

Addresses: Graduate School of Business, University of Zambia, P.O. Box 32379, Lusaka, Zambia ' Kapiri Mposhi Urban Clinic, P.O. Box 810093, Kapiri Mposhi, Zambia

Abstract: Education and training have become the most adopted and prioritised activities in many organisations in today's 21st century. This is because employees need to be innovative and constantly equipped with skills and knowledge based on the dynamism and competitiveness of the market environment. Few studies have linked education and training to innovation, though none attempted to include the contingency variable that would bring more insights on the nature of this relationship. Therefore, this study attempted to include the variable of 'quality' as a contingency variable to determine if it influences this association considering that the 21st century is mainly centred on quality. The study's sample data were collected from some employees in TAZARA management and analysed using Jamovi. The results present that quality results completely mediate the association between education and training, and important innovations.

Keywords: education; training; quality results; important innovations; mediation.

DOI: 10.1504/IJKMTH.2023.127651

International Journal of Knowledge Management in Tourism and Hospitality, 2023 Vol.3 No.1, pp.31 - 49

Received: 02 Jul 2022
Accepted: 05 Jul 2022
Published online: 13 Dec 2022 *

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