Title: Psychological stress and job satisfaction in middle management executives: a test of job demand control support model

Authors: Priya Singh; Prabhas Bhardwaj; Susheel Kumar Sharma; Anil Kumar Agrawal

Addresses: Department of Mechanical Engineering, Indian Institute of Technology (Banaras Hindu University), Varanasi, Uttar Pradesh, 221005, India ' Department of Mechanical Engineering, Indian Institute of Technology (Banaras Hindu University), Varanasi, Uttar Pradesh, 221005, India ' Department of Mechanical Engineering, Indian Institute of Technology (Banaras Hindu University), Varanasi, Uttar Pradesh, 221005, India ' Department of Mechanical Engineering, Indian Institute of Technology (Banaras Hindu University), Varanasi, Uttar Pradesh, 221005, India

Abstract: Occupational stress is one of the most critical factors related to the employees' well-being in any organisation. Employees working in managerial positions are more prone to work-related stress because of the nature of the job and the responsibilities associated with the position. Job demands, control and support at the workplace are vital factors that affect stress and job satisfaction in employees. This research aims to study if the job demand control support model can explain psychological stress and job satisfaction. Two hundred ten middle management executives of an Indian public telecom organisation participated in the study. ANOVA is used for the data analysis. The study results reported no difference in psychological stress of employees in different job categories as defined by the job demand control support model. Job control and support have a significant effect on job satisfaction. There was no significant interaction effect on either psychological stress or job satisfaction.

Keywords: job demand; job control; support at the workplace; behavioural stress; somatic stress; cognitive stress; job satisfaction; ANOVA; JDCS model.

DOI: 10.1504/IJHFE.2022.127447

International Journal of Human Factors and Ergonomics, 2022 Vol.9 No.4, pp.372 - 388

Received: 10 Feb 2022
Accepted: 23 Jul 2022
Published online: 05 Dec 2022 *

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