Title: Factors affecting the personal knowledge management amongst sales officers in Indonesian leading automotive companies

Authors: Maria Widyarini; Oki Sunardi; Georgina Afrilia Conggo

Addresses: Parahyangan Catholic University, 94 Ciumbuleuit St., Bandung 40141, Indonesia ' Department of Industrial and Systems Engineering, Center for Knowledge Management and Collaborative Innovation, Krida Wacana Christian University, 4 Tanjung Duren Raya St., Jakarta 11470, Indonesia ' Parahyangan Catholic University, 94 Ciumbuleuit St., Bandung 40141, Indonesia

Abstract: A capable and knowledgeable team is critical to an organisation's success, particularly with the transition in economic activity toward a knowledge-based economy. With the growing demand for knowledge workers, it is vital to implement personal knowledge management for each of the individuals. However, effective personal knowledge management is complicated to implement. Therefore, it is critical to understand the factors that could affect successful personal knowledge management practices, especially after the massive deployment of technology during the Industrial 4.0. This study aims to ascertain which factors affect the implementation of effective personal knowledge management, and their relative importance. This study found that leadership significantly affects trust, while trust and extrinsic rewards impact knowledge sharing activities. Technology application was found to affecting learning behaviour, while knowledge sharing and learning behaviour significantly impact one's ability to handle personal knowledge effectively. This study revealed that intrinsic rewards are more amenable to knowledge sharing.

Keywords: personal knowledge management; PKM; extrinsic rewards; trust; leadership; technology application; knowledge sharing; learning behaviour.

DOI: 10.1504/IJKMS.2023.127320

International Journal of Knowledge Management Studies, 2023 Vol.14 No.1, pp.74 - 89

Received: 22 Oct 2021
Accepted: 04 Mar 2022
Published online: 30 Nov 2022 *