Title: Two-wheeler service sector: a billion dollar industry in India

Authors: Virupaxi Bagodi; Varsha Bagodi

Addresses: Government Engineering College, Talakal – 583238, India ' School of Arts and Social Sciences, City University of London EC1V 0HB, London

Abstract: Since the liberalisation, the two-wheeler market has grown by leaps and bounds in India. Two-wheelers have become the common mode of transportation. More than 225 million two-wheelers move on Indian roads and their usage is over 4.500 million kilometres per day. These two-wheelers require regular maintenance and upkeep for effective functioning. Gandhi (2019) asserted that the two-wheeler after-sales market would be Indian Rupees (INR) 663.33 billion in 2025. The objective of the paper is to verify the statement and to explore the policies adopted by manufacturers regarding services. System dynamics methodology is adopted to explore and experiment with various policies. Authors argue that if the spare parts replacement cost is included; it would be double than claimed by Gandhi. In two-wheeler services, the reliability of services is the important factor to reap the benefits.

Keywords: two-wheelers; India; services.

DOI: 10.1504/IJSEM.2022.127000

International Journal of Services, Economics and Management, 2022 Vol.13 No.4, pp.313 - 337

Received: 27 May 2021
Accepted: 27 Oct 2021
Published online: 17 Nov 2022 *

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