Title: A tailor-made manufacturing information system from a shop-floor operator's perspective

Authors: Joneval Zanella Gomes; Jorge Luis Victória Barbosa; Denise Lindstrom Bandeira

Addresses: Polytechnic School, University of Vale do Rio dos Sinos – UNISINOS, São Leopoldo, RS, Brazil; Business School, FSG – Centro Universitário, Caxias do Sul, RS, Brazil ' Polytechnic School, University of Vale do Rio dos Sinos – UNISINOS, São Leopoldo, RS, Brazil ' Business School, Federal University of Rio Grande do Sul – UFRGS, Porto Alegre, RS, Brazil

Abstract: This article aims to uncover the determinants of acceptance and the use of a tailor-made manufacturing information system implemented in a global bus manufacturer. A survey to map the perceptions of manufacturing operators working on two sites of production for components involved 166 workers. The unified theory of acceptance and use of technology (UTAUT) is the theoretical framework used in this study. Data analysis using cluster, crosstab and discriminant analysis, associated with personal and documentary observation, revealed the existence of four clusters of importance and satisfaction perceptions related to the use of this system. The analysis also reinforced the fact that managerial support plays a vital role in the adoption of manufacturing systems.

Keywords: acceptance and use of technology; industrial case study; cluster analysis; discriminant analysis.

DOI: 10.1504/IJBIS.2022.126999

International Journal of Business Information Systems, 2022 Vol.41 No.3, pp.360 - 378

Received: 04 Aug 2019
Accepted: 27 Jan 2020

Published online: 17 Nov 2022 *

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