Title: Importance of emotional quotient and spiritual quotient on employee engagement in IT/ITES industries during COVID-19 pandemic

Authors: Nanjaraje S. Urs; Vivek Rajapadmanabhan; S. Manjunath

Addresses: School of Research and Innovation, CMR University, HRBR Layout, Kalyan Nagar, Bengaluru – 560043, India ' School of Research and Innovation, CMR University, HRBR Layout, Kalyan Nagar, Bengaluru – 560043, India ' School of Research and Innovation, CMR University, HRBR Layout, Kalyan Nagar, Bengaluru – 560043, India

Abstract: The COVID-19 pandemic was a worldwide emergency, seen unrivalled rapid growth and has affected the numerous business areas. It has obligated numerous organisations to roll out revolutionary vicissitudes to the work-environment just as to their work-force, which made uncommon disturbances to their employees both personally and professionally. Researchers state that with the help of emotional quotient (EQ) as a central component, organisational behaviour subtleties can be understood and addressed to enhance employee engagement (EE). On the other hand, spiritual quotient (SQ) reinforces human consolidative impression of completeness and has the ability to think beyond materialistic life, which thrusts individuals to spiritual path and furthermore assists them to adapt to agonising conditions of life. This study revealed that the EQ and SQ are important aspects in service industries like IT and ITES in enhancing the EE during pandemic times, and correlation analysis showed a positive relationship among them.

Keywords: emotional quotient; spiritual quotient; information technology; employee engagement; information-technology enabled services (ITES); COVID-19; pandemic.

DOI: 10.1504/IJICBM.2022.126943

International Journal of Indian Culture and Business Management, 2022 Vol.27 No.3, pp.369 - 383

Received: 31 May 2021
Accepted: 06 Jul 2021
Published online: 14 Nov 2022 *

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