Title: Factors affecting non-aeronautic revenue in Indian airports: a focus group study of Indian PPP airports

Authors: Akhil Damodaran; Deep Shree; Pushpendra Pratap Singh; Mahim Sagar; Tarun Dhingra

Addresses: Department of General Management, University of Petroleum and Energy Studies, Knowledge Acres, P.O. Kandoli Via Prem Nagar, Dehradun – 248007, India ' Delhi School of Management, Delhi Technology University, Benito Juarez Marg, South Campus, South Moti Bagh, New Delhi, Delhi 110021, India ' Airport Authority of India, Airport Rd., Sanganer, Jaipur, Rajasthan 302017, India ' Department of Management Studies, Indian Institute of Technology, IV Floor, Vishwakarma Bhavan, Shaheed Jeet Singh Marg, Hauz Khas, New Delhi, Delhi 110016, India ' Department of General Management, University of Petroleum and Energy Studies, Knowledge Acres, P.O. Kandoli Via Prem Nagar, Dehradun – 248007, India

Abstract: The Indian aviation industry is advancing rapidly, and non-aeronautical revenues are a critical component of airport businesses. Therefore, airport operators must devise creative strategies to improve the share of non-aeronautical revenue in the Indian airport sector. The purpose of this study is to explore factors that impact the development of non-aeronautical revenue businesses in the context of the Indian airport sector. A qualitative focus group discussion was conducted in this study in which experts from the aviation sector were included. Based on the discussion, four broad themes that influence non-aeronautical revenue generation are namely, regulations, business models, products and customers. The results of the research indicated a necessity for the development of non-aeronautical sources of revenue and functions as the base for further exploration for not only the Indian aviation sector but also for other emerging economies struggling with similar issues.

Keywords: non-aeronautic revenue; airport revenue; aviation industry; focus group research; business and government.

DOI: 10.1504/IJBEX.2022.126912

International Journal of Business Excellence, 2022 Vol.28 No.2, pp.157 - 170

Received: 10 Feb 2020
Accepted: 20 Mar 2020
Published online: 12 Nov 2022 *

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