Title: Smart supply chain management issues and challenges

Authors: I.S. Stephan Thangaiah; A. Vasumathi; Rajesh Mamilla; Anil Chandrasekaran

Addresses: VIT Business School, VIT University, Vellore, 632-014,Tamil Nadu, India ' VIT Business School, VIT University, Vellore, 632-014,Tamil Nadu, India ' VIT Business School, VIT University, Vellore, 632-014,Tamil Nadu, India ' Faculty Business, Higher Colleges of Technology, Dubai Women's College, P.O. Box 16062, Dubai, United Arab Emirates

Abstract: Customer expectations require, quality, and timely delivery are major drivers of various changes in logistics and smart supply chain management (LSSCM). The main objective is to study the existing transport management system integrated with SAP ERP and its data availability, reliability in a retail company. It includes a lot of exploratory analysis, their day to day trip reports are analysed through the reports generated and identify the missing links or the loopholes in the system, after which an overview of solutions are being provided to improve on the existing system. By considering the importance of Logistics 4.0 strategies, the researchers studied the current transport management system adopted by a retail company in India. This study identified the issues in the existing system and suggested appropriate solutions for the improvements of the existing LSSCM system. The researcher found that the retail company was facing operational issue as the non-availability of vehicles.

Keywords: customer; information; speed; satisfaction; logistics; supply chain management; SCM.

DOI: 10.1504/IJSOM.2022.126249

International Journal of Services and Operations Management, 2022 Vol.43 No.1, pp.1 - 25

Received: 29 Nov 2019
Accepted: 17 Jun 2020

Published online: 18 Oct 2022 *

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