Title: ERP implementation model, findings and its applications to organisations: an exploratory case analysis

Authors: Girish H. Subramanian

Addresses: School of Business, Penn State Harrisburg, USA

Abstract: An ERP implementation model is developed with the help of a review of relevant literature and is supported by research. This implementation model has four phases - preparation and training, transition, performance and usefulness, and maintenance. For the purpose of this paper, we use a case analysis of four organisations and the ERP implementation model to come up with recommendations for ERP implementation in modern organisations. Our key recommendations include: doing a business process reengineering and process alignment with the ERP software as part of preparation phase; designing training differently with thorough, detailed post-implementation training; recommending the use of the phased approach in transition; and relying mostly on an in-house IT support team in partnership with external vendors for ERP software maintenance.

Keywords: enterprise resource planning; ERP; enterprise resource planning systems; enterprise applications; technology adoption; systems implementation; systems development lifecycle.

DOI: 10.1504/IJBIS.2022.126134

International Journal of Business Information Systems, 2022 Vol.41 No.2, pp.177 - 192

Received: 18 Nov 2019
Accepted: 16 Jan 2020
Published online: 13 Oct 2022 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article