Title: Impacts of quality management systems on occupational safety and health in industrial laboratories

Authors: Rawan A. Al-Maaitah; Salah H. Aljbour

Addresses: Industrial Systems Engineering Department, College of Engineering, Mutah University, 61710, Karak, Jordan ' Chemical Engineering Department, College of Engineering, Mutah University, 61710, Karak, Jordan

Abstract: The study aimed to identify the impact of adopting quality management systems on occupational safety and health (OSH) in industrial laboratories. A questionnaire was developed to study the impacts of five soft total quality management (TQM) dimensions on OSH. These dimensions are recognition, training, teamwork, leadership and ethics. The collected data were analysed by using descriptive statistical analysis, multiple regression analysis and analysis of variance. The study revealed that the five TQM variables proposed in this study have an overall impact on the status of OSH from the view point of respondents working in accredited and unaccredited laboratories. The study revealed that leadership and training ranked among the most important variables that affect the status of OSH from the view point of respondents working in accredited laboratories. Ethics is the only important variable that affects the status of OSH from the view point of respondents working in unaccredited laboratories.

Keywords: quality; soft TQM; safety; occupational safety and health; OSH; industrial laboratories; engineering; management; Jordan.

DOI: 10.1504/IJHFE.2022.126128

International Journal of Human Factors and Ergonomics, 2022 Vol.9 No.3, pp.282 - 310

Received: 17 May 2022
Accepted: 09 Aug 2022
Published online: 11 Oct 2022 *

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