Title: Towards an improved acceptability assessment model of innovative solutions in the design phase

Authors: Linda Acosta-Salgado; Auguste Rakotondranaivo; Eric Bonjour

Addresses: ERPI (Research Team on Innovation Process), University of Lorraine, Nancy, France ' ERPI (Research Team on Innovation Process), University of Lorraine, Nancy, France ' ERPI (Research Team on Innovation Process), University of Lorraine, Nancy, France

Abstract: The development of innovative solutions that satisfy stakeholder needs and have successful selling is one of the main challenges of design processes. To estimate this success, the assessment of acceptability or acceptance of innovations has been the subject of multiple research studies and has led to different models that mainly concern the acceptance of the new technology in the usage phase. However, with regard to evolution in design, these models do not seem to be adapted. This paper proposes to characterise existing evaluation models by a literature review, reveals unexplored characteristics of acceptability evaluation and provides guidance for future research.

Keywords: innovation; user-centred design; evaluation; technology acceptance model; TAM; acceptability.

DOI: 10.1504/IJBIS.2022.126026

International Journal of Business Information Systems, 2022 Vol.41 No.1, pp.108 - 137

Received: 06 Nov 2019
Accepted: 06 Jan 2020
Published online: 10 Oct 2022 *

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