Title: Expectations of the students from institutions offering higher education: literature review

Authors: Arun Kant Painoli; Ankur Kukreti

Addresses: Department of Management Studies, Quantum University, Uttarakhand, India ' Department of Management Studies, Quantum University, Uttarakhand, India

Abstract: The purpose of this paper is to examine the expectations of the students from institutions providing higher education. Students are the key stakeholder in the education system and their expectations and experience matter a lot when the question of providing satisfaction and retention of the students in higher education is concerned. For measuring satisfaction, it is essential to know the expectations of the students and the actual delivery of the service by the institutions. To know this gap the researcher undertook an extensive literature review of the previous literature by the various researchers. The gap will help us to understand the expectations of the students from the higher institutions and will also help us to know the areas of improvements where we have to work in order to remove the gap.

Keywords: higher education; students' expectations; students' satisfaction.

DOI: 10.1504/IJBEX.2022.125723

International Journal of Business Excellence, 2022 Vol.28 No.1, pp.90 - 100

Received: 01 Feb 2020
Accepted: 14 Mar 2020
Published online: 27 Sep 2022 *

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