Title: Impact of compulsive use of mobile social networking sites on discontinuous intentions of users: a perspective of stressor-strain-outcome model

Authors: Sara Qaisar; Jianxun Chu; Zakir Shah; Zameer Hassan

Addresses: School of Humanities and Social Sciences, University of Science and Technology of China, Hefei, Anhui, China ' School of Humanities and Social Sciences, University of Science and Technology of China, Hefei, Anhui, China ' College of Media and International Culture, Zhejiang University, Hangzhou, China ' School of Humanities and Social Sciences, University of Science and Technology of China, Hefei, Anhui, China

Abstract: Cumulative evidence has demonstrated that compulsive use of mobile social networking site (SNS) applications, in particular among emerging adults, is a growing problem. Therefore, we propose a research model based on the stressor-strain-outcome (SSO) framework to explore the impact of compulsive use of mobile SNS applications on discontinuous intentions of SNS users. To test the proposed model and hypothesis, 956 mobile SNS users in China participated in the study. Findings reveal that compulsive use of mobile SNSs directly impacts techno-exhaustion and also a positive significant relationship exists between techno-exhaustion and discontinuous intentions of SNS users. The moderation analysis shows that social support weakens the relationship between compulsive use of mobile SNSs and techno-exhaustion. Implications emphasise that social, emotional and information support on SNS platforms should be provided to reduce the negative consequences induced through compulsive SNS usage.

Keywords: compulsive use of mobile SNSs; compulsive SNS use; techno-exhaustion; social support; discontinuous intentions.

DOI: 10.1504/IJMC.2022.125419

International Journal of Mobile Communications, 2022 Vol.20 No.5, pp.568 - 589

Received: 14 Jan 2020
Accepted: 06 Jan 2021

Published online: 09 Sep 2022 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article