Title: Maintenance performance evaluation of bus fleet garages using a hybrid approach

Authors: Ajith Tom James

Addresses: Automobile Engineering Department, A.D. Patel Institute of Technology, CVM University, Vallabh Vidyanagar, Anand, Gujarat, 388120, India

Abstract: Availability of automobiles in fleet service is very crucial and is often influenced by the maintenance. Generally, bus fleet organisations have got their own garage facilities. However, the maintenance performance levels of garages need not to be the same with all organisations and locations. Hence, a measurement system is necessary to evaluate the maintenance performance of garages for corrective actions. This paper develops a framework for maintenance performance measurement (MPM) based on MPIs specific to the objectives of fleet service maintenance garages based on hybrid methodology that is a combination analytic hierarchy process (AHP) and technique for order preference by similarity to ideal solution (TOPSIS). The hybrid methodology is applied for comparing maintenance performance of garages of four different municipal bus fleet services in India. The novelty of this paper includes development of MPIs specific to garages of bus fleet and comparison of the fleet garages based on maintenance performance.

Keywords: fleet service garage; maintenance performance measurement; MPM; analytic hierarchy process; AHP; TOPSIS.

DOI: 10.1504/IJISE.2022.125000

International Journal of Industrial and Systems Engineering, 2022 Vol.41 No.4, pp.472 - 501

Received: 13 Jul 2020
Accepted: 28 Oct 2020
Published online: 22 Aug 2022 *

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