Title: Management techniques and methods of total quality management implementation in management institutions of Odisha

Authors: Pritidhara Hota; Bhagirathi Nayak; Sunil Kumar Mishra; Pratima Sarangi

Addresses: Faculty of Management Studies (FMS), Sri Sri University, Cuttack, Odisha, India ' Faculty of Management Studies (FMS), Sri Sri University, Cuttack, Odisha, India ' Srusti Academy of Management, Bhubaneswar, Odisha, India ' School of Political Science, Gangadhar Meher University, Sambalpur, Odisha, India

Abstract: This study explored the implementation and barriers of the internal stakeholder Total Quality Management (TQM) activities and various performance measures. In this analysis, we used a methodology-based approach to the stakeholders who were the unit of the survey. The sample has been chosen from Top Management, Students, Faculty, Non-teaching Staffs, Alumni and Principal of Management Institutes in Odisha. We developed a questionnaire with 64 accessible questions and 10 major factors were collected, with an acceptable answering rate of 49.4%. The primary research elements Principal Components Analysis (PCA) and ANOVA test have been performed. This study showed that different TQM activities influence different performance results significantly. Results showed that lack of employee engagement, knowledge of employees and dedication, inadequate structure, and lack of resources, were the key challenges that management organisations face on internal stakeholders. Management institutes with all their variables to enhance efficiency should continue the implementation of TQM.

Keywords: TQM; total quality management; stakeholders; ANOVA; PCA; principal components analysis.

DOI: 10.1504/IJCAT.2022.124945

International Journal of Computer Applications in Technology, 2022 Vol.68 No.3, pp.242 - 251

Received: 22 Apr 2021
Accepted: 16 May 2021

Published online: 18 Aug 2022 *

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