Title: Communication in software development teams

Authors: Jéssica Garcia; Fernanda Trentino; Joyce Aline Oliveira; Christiane Nobre; Vanice Cunha; Natalina Hirata; Eunice Nunes; Cristiano Maciel

Addresses: Instituto de Engenharia, Universidade Federal de Mato Grosso, Av. Fernando Corrêa da Costa, No. 2367 – Bairro Boa Esperança, 78060-900, Cuiabá – MT, Brazil ' Instituto de Engenharia, Universidade Federal de Mato Grosso, Av. Fernando Corrêa da Costa, No. 2367 – Bairro Boa Esperança, 78060-900, Cuiabá – MT, Brazil ' Instituto de Engenharia, Universidade Federal de Mato Grosso, Av. Fernando Corrêa da Costa, No. 2367 – Bairro Boa Esperança, 78060-900, Cuiabá – MT, Brazil ' Instituto de Computação, Universidade Federal de Mato Grosso, Av. Fernando Corrêa da Costa, No. 2367 – Bairro Boa Esperança, 78060-900, Cuiabá – MT, Brazil ' Instituto de Computação, Universidade Federal de Mato Grosso, Av. Fernando Corrêa da Costa, No. 2367 – Bairro Boa Esperança, 78060-900, Cuiabá – MT, Brazil ' Mato Grosso State Court of Auditors, Rua Conselheiro Benjamin, Rua Eng. Agrônomo Arnaldo Duarte Monteiro, 01-Bairro Centro Político Administrativo, 78049-915, Cuiabá – MT, Brazil ' Instituto de Computação, Universidade Federal de Mato Grosso, Av. Fernando Corrêa da Costa, No. 2367 – Bairro Boa Esperança, 78060-900, Cuiabá – MT, Brazil ' Instituto de Computação, Universidade Federal de Mato Grosso, Av. Fernando Corrêa da Costa, No. 2367 – Bairro Boa Esperança, 78060-900, Cuiabá – MT, Brazil

Abstract: Communication has been a widely studied factor because when performed ineffectively it leads to problems affecting the delivery of products and services to customers. In the context of software development, teams with communication problems are hampered in terms of time, cost and effort, progress of routine actions, and create team conflicts. This study investigates communication in software development teams through an extensive literature review. As a result, we obtained a set of factors classified into barriers and facilitators that affect communication in the software development process. This result is useful for developers and managers looking to improve communication as a strategy to streamline and improve the application development routine.

Keywords: communication; development teams; human factors.

DOI: 10.1504/IJBIS.2020.10029831

International Journal of Business Information Systems, 2022 Vol.40 No.3, pp.327 - 356

Received: 10 Dec 2019
Accepted: 21 Dec 2019

Published online: 17 Aug 2022 *

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