Title: The mediating effect of standardisation effort on standardisation and innovation to improve organisational efficiency post COVID-19

Authors: Sugandren Naidoo

Addresses: Department of Operations Management, University of South Africa, Preller St, Muckleneuk, Pretoria 0002, South Africa

Abstract: A new and creative approach post COVID-19 is essential, not only in the realm of technology but also for organisational efficiency and economic growth. The ISO 9000 series which aims to increase organisational efficiency and maintain product quality also stresses the importance of standardisation. Although, the elements of standardisation and innovation are critical for organisational efficiency, both elements are considered to be mutually exclusive. The main purpose of this study is to identify the impact of standardisation and innovation on organisational efficiency when integrating management systems. A quantitative, multiple case study was conducted using an online survey to gather data from 220 respondents. A total of 13 variables are considered for both the elements to organisational efficiency. Confirmatory factor analysis and multi-collinearity tests confirm the results of this study that standardisation and innovation play a critical role in improving organisational efficiency when integrating management systems.

Keywords: standardisation; standardisation effort; innovation; organisational efficiency; factor analysis; integration of management systems.

DOI: 10.1504/IJBIR.2022.124888

International Journal of Business Innovation and Research, 2022 Vol.28 No.4, pp.525 - 541

Received: 02 Jul 2020
Accepted: 21 Jul 2020

Published online: 15 Aug 2022 *

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