Title: Team Global Logistics Pvt Ltd: driving employee engagement through employee empowerment

Authors: Sarika Jain; Saamta Jain; Ankush Ashok Upadhayay

Addresses: Durga Devi Saraf Institute of Management Studies (DSIMS), S.V. Road, Opposite Bajaj Hall, Malad (W), Mumbai-64, India ' Team Global Logistics Pvt Ltd, Mumbai-400087, India ' Durga Devi Saraf Institute of Management Studies (DSIMS), S.V. Road, Opposite Bajaj Hall, Malad (W), Mumbai-64, India

Abstract: In a time of increased competition, increased scrutiny from multiple stakeholders and the pandemic which engulfed the whole world, logistics industry is becoming mindful of the vital role that employee's play. It is crucial to retain talent using multiple motivational tools like involving them, giving them liberty to take decisions and most importantly engaging them. In this context, this study attempted to understand the processes followed by Team Global Logistics Pvt Limited to keep their employees engaged. It contributed in the area of employee engagement in logistics industry in India. The present study used a mixed method approach. Structured interviews were conducted with members of HR team to explore employee engagement practices. Further regression analysis was conducted to understand the impact of employee empowerment on employee engagement. Results confirmed the role of employee empowerment in enhancing employee engagement.

Keywords: employee engagement; employee empowerment; case study; India; logistics.

DOI: 10.1504/IJICBM.2022.124603

International Journal of Indian Culture and Business Management, 2022 Vol.26 No.3, pp.287 - 308

Received: 18 Jan 2021
Accepted: 04 May 2021
Published online: 29 Jul 2022 *

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