Title: Critical factors for knowledge management implementation: a TISM validation

Authors: Sunali Bindra; Deepika Sharma; Bhumika Achhnani; Hari Govind Mishra; Viput Ongsakul

Addresses: Faculty of Management Studies, Marwadi University, Rajkot, 360003, Gujarat, India ' Department of Management Studies, Indian Institute of Technology, New Delhi, India ' Faculty of Management Studies, Marwadi University, Rajkot, 360003, Gujarat, India ' School of Business, Shri Mata Vaishno Devi University, Kakryal, Katra, J&K, India ' NIDA Business School, National Institute of Development Administration, Bangkok, 10240, Thailand

Abstract: This paper aims to understand the reasonable role of knowledge management (KM) in creating capability for the sectors of society to establish awareness and proper decision-making to untangle the complexities of current world challenges. The paper attempts to identify various factors of KM through a literature review, which are further analysed through 'total interpretive structural modelling' (TISM) and 'matriced impacts crosses multiplication applique and classement' (MICMAC) to implement the KM strategy in an adequate manner. A total of ten factors have been identified. The TISM methodology represents the hierarchical structure of the factors and demonstrates the relationship among the factors by giving logical explanation about the driving/dependence power of each factor. A TISM-based hierarchical framework has been demonstrated, followed by the determination of the components' dependency and driving power using MICMAC analysis. This enables practitioners, academics and policymakers to strategise appropriately.

Keywords: knowledge management; information and communication technology; ICT; innovation; entrepreneurship.

DOI: 10.1504/JIBED.2022.10048950

Journal for International Business and Entrepreneurship Development, 2022 Vol.14 No.1, pp.125 - 144

Received: 26 Apr 2022
Accepted: 27 Apr 2022

Published online: 19 Jul 2022 *

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