Title: Gauging the performance of a supply chain

Authors: Celik Parkan, Jiamin Wang

Addresses: Department of Management, C.W. Post Campus, Long Island University, 720 Northern Boulevard, Greenvale, NY 11548, USA. ' Department of Management, C.W. Post Campus, Long Island University, 720 Northern Boulevard, Greenvale, NY 11548, USA

Abstract: The performance of a supply chain over a number of time periods is examined based on a framework that identifies the activity categories critical for the effective management of the supply chain. Each activity category is characterised by a set of relevant attributes. Using the information on the supply chain|s performance with respect to those attributes and the attributes| relative importance distribution, two performance measurement methods, data envelopment analysis (DEA) and operational competitiveness rating analysis (OCRA), are applied to obtain the supply chain|s overall performance profile. An example supply chain that is modelled on a global electronic component distributor|s supply chain is presented to illustrate the application and comparison of DEA and OCRA for gauging the performance of a supply chain.

Keywords: supply chain performance; data envelopment analysis; DEA; operational competitiveness rating analysis; OCRA; supply chain management; SCM; performance measurement; electronic component distributors.

DOI: 10.1504/IJPQM.2007.012408

International Journal of Productivity and Quality Management, 2007 Vol.2 No.2, pp.141 - 176

Published online: 11 Feb 2007 *

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