Authors: Kamla Ali Al-Busaidi; Saeed Al-Muharrami
Addresses: Information Systems Department, Sultan Qaboos University, P.O. Box 20, PC: 123, AlKhod, Oman ' Finance and Economics Department, Sultan Qaboos University, P.O. Box 20, PC: 123, AlKhod, Oman
Abstract: Growth in information and communications technologies (ICTs) has created numerous opportunities for financial sectors worldwide, whose institutions are pivotal in developing national financial markets as well as global economies and ensuring their economic performance. However, the financial sector continues to face challenges with adopting and using innovative ICT. Thus, the aim of this study was to assess ways to leverage and amplify the success of deploying ICT in Oman's financial organisations, by using a technology-organisation-environment model incorporating end-user factors, and the Delphi method to reach a consensus among top business and ICT managers in Oman's financial sector. Results indicate that technological and organisational factors have been the most critical, followed by end-user and environmental factors, in leveraging ICT in the financial sector. Accordingly, Omani policymakers should consider taking a similarly integrative perspective to successfully implement ICT in the country's highly interconnected financial sector.
Keywords: information and communications technology; ICT; financial institutions; ICT in Oman; technology-organisation-environment; TOE; information and communication technologies; ICT success factors; ICT; success factors; extended TOE; TOE model; Oman.
International Journal of Business Information Systems, 2022 Vol.40 No.2, pp.192 - 217
Received: 12 Jun 2019
Accepted: 01 Nov 2019
Published online: 30 Jun 2022 *