Title: Trade facilitation framework for e-commerce platforms using blockchain

Authors: Omar Alqaryouti; Khaled Shaalan

Addresses: Faculty of Engineering and Information Technology, The British University in Dubai, Dubai, United Arab Emirates ' Faculty of Engineering and Information Technology, The British University in Dubai, Dubai, United Arab Emirates; School of Informatics, University of Edinburgh, Edinburgh, UK

Abstract: Electronic commerce (e-commerce) platforms have revolutionised the international trading business. E-commerce trading market is rapidly expanding over time. This expansion urges exploring the e-commerce trading process to support the continuous growth of this domain. An essential component of this process is how customs administrations manage the cross-border e-commerce trade. In this paper, a blockchain-based framework is proposed. The aim of this framework is to streamline the e-commerce trading process through the use of blockchain technology. This will ease and fulfil the customs administrations duties using advance electronic data that are made available by adopting the inherited features of the blockchain technology. This framework supports the expanding e-commerce market, governs how e-commerce stakeholders transact, and establishes a trust level among these stakeholders. The proposed framework has been evaluated using the system usability scale (SUS). The overall SUS results show that the system is highly acceptable by all users' categories.

Keywords: e-commerce; blockchain; customs clearance; customs refund; trade supply chain; duty drawback.

DOI: 10.1504/IJBIS.2020.10028490

International Journal of Business Information Systems, 2022 Vol.40 No.2, pp.238 - 258

Received: 15 Sep 2019
Accepted: 15 Nov 2019

Published online: 30 Jun 2022 *

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