Title: A framework for continuous improvement of the IT acquisition process at Brazilian federal public organisations: an action-research study

Authors: Melquizedequi Cabral Dos Santos; Wylliams Barbosa Santos; Sandro Ronaldo Bezerra Oliveira; Alexandre Marcos Lins De Vasconcelos; Carla Silva

Addresses: Federal Institute of Sertão Pernambucano-IF SERTÃO-PE, Federal University of Pernambuco-UFPE, Pernambuco, Brazil ' University of Pernambuco – UPE, Pernambuco, Brazil ' Federal University of Pará – UFPA, Pará, Brazil ' Federal University of Pernambuco – UFPE, Pernambuco, Brazil ' Federal University of Pernambuco – UFPE, Pernambuco, Brazil

Abstract: Information technology acquisition (ITA) is essential to support activities and processes in public and private organisations. In the context of Federal Public Organizations (FPO) in Brazil, the existent norms possess limitations regarding a continuous improvement to the ITA process. The objective of this article is to develop a specific framework that offers support to the managers when they optimise the ITA process, aiming to support them in understanding, managing, and implementing continuous improvement. To reach this objective, three action-research cycles were performed, involving numerous data collections, interventions and improvements. The framework was successfully implanted at a typical public educational organisation, providing benefits such as improvement in satisfaction on the part of stakeholders; reduction in the rate of flaws, return, and rework; better adherence to the ITA process and improvement in the quality of the ITA process.

Keywords: continuous process improvement; information technology acquisition; ITA; action-research; federal public organisations.

DOI: 10.1504/IJBIS.2020.10027984

International Journal of Business Information Systems, 2022 Vol.40 No.2, pp.137 - 176

Received: 28 Jun 2019
Accepted: 01 Nov 2019

Published online: 30 Jun 2022 *

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