Authors: Maria Orero-Blat; Hugo De Juan Jordán; Daniel Palacios-Marqués
Addresses: Business Organization Department, Universitat Politècnica de València, Camí de Vera s/n, 46022 Valencia, Spain ' Encamina Consulting S.L., Avda. D. Jerónimo Roure, 46, 46520 Sagunto, Spain ' Business Organization Department, Universitat Politècnica de València, Camí de Vera s/n, 46022 Valencia, Spain
Abstract: The world today is constantly changing and evolving. The industry 4.0 revolution, digitisation, the arrival of the Internet of Things and the global health emergency caused by the Covid-19 crisis, are factors that have made companies have to adapt their business models and forms working to this new reality. For this reason, the need for improvement and adaptation of skills of employees and organisational capabilities is no longer a competitive advantage but necessary to survive. Digital competences, 21st century skills and digital leadership are concepts that have been widely studied theoretically in the last ten years. In addition, some empirical studies have established causal hypotheses between factors related to the skills of employees and company variables. Resilience, organisational learning capacity, agility, work engagement and motivation are the key factors that companies must promote and ensure among their employees for a correct evolution and adaptation to this new global situation.
Keywords: digital competences; digital skills; digital leadership; engagement; motivation; literature review; Covid-19.
International Journal of Services Operations and Informatics, 2022 Vol.12 No.1, pp.1 - 12
Received: 17 Dec 2020
Accepted: 23 Dec 2020
Published online: 27 Jun 2022 *