Title: Six Sigma and market performance in Jordanian hospitals

Authors: Najm A. Najm; Mahmood B. Ridha; Naser Aboyasin

Addresses: Faculty of Business, Al-Zaytoonah University of Jordan, Jordan ' Faculty of Business, Al-Zaytoonah University of Jordan, Jordan ' Abu-Ghazaleh University College for Innovation, Amman 11953, P.O. Box 3966, Jordan

Abstract: This study provides a broad review of the evolution of the Six Sigma dimensions as a strategic vision and an effective methodology for improving quality and reducing defect in the growing interest of its application to the industrial and service fields. This study seeks to determine the effect of the Six Sigma elements (strategic vision, DMAIC cycle, patient (customer) orientation and hospital commitment to employees) on two criterions for market performance (competitiveness and hospital reputation) in Jordanian hospitals. The effect of the mediator variable (acceptance of failure) in hospitals on the relationship between the Six Sigma and competitiveness is also investigated. The results confirm there is a positive impact of the three dimensions of the Six Sigma on the competitiveness and reputation of the company. The DMAIC cycle however, does not seem to have a significant effect. As well, acceptance of failure as a mediator variable does not show any significant impact on the relationship between Six Sigma and competitiveness.

Keywords: Six Sigma; define-measure-analyse-improve-control; DMAIC; customer orientation; commitment to employee; competitiveness and reputation.

DOI: 10.1504/IJVCM.2022.123547

International Journal of Value Chain Management, 2022 Vol.13 No.2, pp.141 - 159

Received: 07 Dec 2020
Accepted: 05 Jun 2021
Published online: 27 Jun 2022 *

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