Title: The effect of intellectual capital on organisational performance: evidence from Iran

Authors: Shahrokh Banihatam; Soroush Avakh Darestani

Addresses: Department of Industrial Engineering, Faculty of Industrial and Mechanical Engineering, Islamic Azad University, Qazvin Branch, Qazvin, Iran ' Department of Industrial Engineering, Faculty of Industrial and Mechanical Engineering, Islamic Azad University, Qazvin Branch, Qazvin, Iran; School of Strategy and Leadership, Faculty of Business and Law, Coventry University, Coventry, UK

Abstract: The purpose of the present study is to investigate the effects of structural factors such as intellectual capital and factors dependent on resource-based view on organisational performance. The research statistical population is consisted of pharmaceutical companies located at Rasht Industrial Zone. Structural equations using SPSS22 and SMART PLS2 software were utilised to data analysis. Seven out of the eight hypotheses presented in this study, including the impact of intellectual capital on organisational performance, the impact of intellectual capital on dynamic capabilities, the impact of dynamic capabilities on competitive advantage, the impact of dynamic capabilities on service capabilities, the impact of dynamic capabilities on organisational performance, the impact of dynamic capabilities on organisational performance, and the impact of competitive advantage on organisational performance were statistically confirmed. Also, the impact of service capabilities on organisational performance was not confirmed in pharmaceutical companies located in Rasht Industrial Zone.

Keywords: intellectual capital; organisational performance; service capabilities; dynamic capabilities; competitive advantage.

DOI: 10.1504/IJSOM.2022.123334

International Journal of Services and Operations Management, 2022 Vol.42 No.2, pp.176 - 194

Received: 28 Sep 2019
Accepted: 12 Jan 2020
Published online: 10 Jun 2022 *

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