Title: Global and local perspective on the usage of mobile wallet

Authors: Ali H. Al-Badi; Srikrishna Madhumohan Govindaluri; Sujeet Kumar Sharma; Asharul Islam Khan

Addresses: Gulf College, Muscat, Oman ' Department of Operations Management and Business Statistics, Sultan Qaboos University, Al Khoud, Muscat, PC 123, Oman ' Indian Institute of Management Tiruchirappalli, Tiruchirapalli, Tamilnadu, India ' Remote Sensing and GIS Research Center, Sultan Qaboos University, Al Khoud, Muscat, PC 123, Oman

Abstract: Mobile wallet technology offers the advantages of convenience, flexibility, and lower cost in mobile payments. The current study reviews the mobile wallet literature in different countries in order to investigate drivers and barriers in the usage of mobile wallet in Oman. Open-ended interviews and secondary resources have been employed to identify mobile wallet drivers and barriers, and understand the present status in Oman. Commonly reported barriers in Oman include security, awareness, dedicated merchants, and financial supports. The acceptance and usage of mobile wallet among consumers requires further investigation in particular with respect to developing countries like Oman. This may be one of the first attempts to explore the research conducted in mobile payments across a number of emerging economies and investigate the service provider perception with regards to mobile wallet in Oman.

Keywords: mobile wallet; mobile payment; e-wallet; e-payment; e-purse; mobile wallet acceptance; mobile wallet adoption; mobile wallet usage.

DOI: 10.1504/IJBIS.2020.10036450

International Journal of Business Information Systems, 2022 Vol.39 No.4, pp.550 - 568

Received: 12 Apr 2019
Accepted: 12 Aug 2019

Published online: 16 May 2022 *

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