Title: Quality circles implementation in an Indian scientific equipments manufacturing company: a case study

Authors: Shaman Gupta; Pankaj Chandna

Addresses: Department of Mechanical Engineering, NIT, Kurukshetra-136119, Haryana, India ' Department of Mechanical Engineering, NIT, Kurukshetra-136119, Haryana, India

Abstract: This study focuses on the significance, use, and benefits of the quality circle, a group of employees of the working area doing similar work, and solving issues in a collaborative approach. With the examples of Indian organisations, this study has stated how this circle effectively develops business outcomes. The study's methodology section has discussed that forming quality circles can result in a problem-solving concept. The brainstorming and cause-effect diagram tool is applied in the case study section, where the problems are identified, respectively. The solutions that need to be developed with the problem are also provided. The research's future scope shows that the development of this process in the company will help develop the problem-solving technique. This problem-solving technique will help in increasing the management value of the company within the competitive market.

Keywords: quality circle; employees; management; performance; focus; approach to the outcome; problem-solving; decision making; skill development; scientific equipment; small scale industry; case study.

DOI: 10.1504/IJPQM.2022.122332

International Journal of Productivity and Quality Management, 2022 Vol.35 No.3, pp.383 - 414

Received: 08 May 2021
Accepted: 12 May 2021

Published online: 19 Apr 2022 *

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