Title: Factors influencing organisational citizenship behaviour of nurses in healthcare services

Authors: Muhammet Sait Dinc; Cemil Kuzey; Nereida Hadziahmetovic

Addresses: Madden School of Business, Le Moyne College, 1419 Salt Springs Road, Syracuse, NY, USA ' Computer Science & Information Systems, Arthur J. Bauernfeind College of Business, Murray State University, Murray, KY, USA ' Department of Management, International Burch University, Francuske revolucije bb, 71210 Ilidza, Sarajevo, Bosnia and Herzegovina

Abstract: The purpose of the present study is to examine factors which influence organisational citizenship behaviour of nurses during the coronavirus disease 2019 pandemic (COVID-19). A total of 157 usable surveys were collected from nurses working in both the public and private health services in Bosnia and Herzegovina. A Partial Least Square-based Structural Equation Modelling approach was constructed to test the reliability and validity of both the measurement and the structural model. Affective commitment influences three dimensions of organisational citizenship behaviour whereas perceived organisational support has a significant and positive effect on affective commitment. However, perceived organisational support has a negative impact, creating emotional exhaustion and depersonalisation aspects to the nurses' burnout. A positive relationship between the perceived organisational support and diminished personal accomplishment of the nurses, contributing to the level of burnout found.

Keywords: affective commitment; Bosnia and Herzegovina; burnout; COVID-19; healthcare services; organisational citizenship behaviour; perceived organisational support.

DOI: 10.1504/IJBHR.2022.122009

International Journal of Behavioural and Healthcare Research, 2022 Vol.8 No.1/2, pp.121 - 142

Received: 17 Sep 2021
Accepted: 17 Feb 2022

Published online: 07 Apr 2022 *

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