Title: Antecedents of job satisfaction and organisational commitment - PLS-SEM approach

Authors: Mai Ngoc Khuong; Tran Phuong Mai; Nguyen Thi Minh Phuong

Addresses: School of Business, International University – VNU-HCM, Quarter 6, Linh Trung Ward, Thu Duc Distric, HCMC, 71308, Vietnam; Department of Tourism, Hong Bang International University, Vietnam ' School of Business, International University – VNU-HCM, Quarter 6, Linh Trung Ward, Thu Duc Distric, HCMC, 71308, Vietnam; Department of Tourism, Hong Bang International University, Vietnam ' School of Business, International University – VNU-HCM, Quarter 6, Linh Trung Ward, Thu Duc Distric, HCMC, 71308, Vietnam; Department of Tourism, Hong Bang International University, Vietnam

Abstract: This study was conducted in order to identify the relationship between human resource management practices, employee job satisfaction and organisational commitment in hospitality industry in Vietnam. Quantitative approach was mainly applied with exploratory factor analysis, reliability analysis, PLS-SEM using SmartPLS software (version 3.0). The questionnaires were distributed to employees from the lowest level to high-ranked management level. The findings showed that employee organisational commitment was indirectly affected by compensation, career development, leader-follower relationship, working environment and organisational support through the mediation of job satisfaction. In addition, organisation commitment also experienced the direct effect from compensation, career development and leader-follower relationship. Consequently, the result could be recommendations and suggestions for organisation leaders to develop appropriate strategies in order to increase job satisfaction and organisational commitment.

Keywords: job satisfaction; organisational commitment; compensation; career development; leader-member exchange; working environment; hospitality sector.

DOI: 10.1504/IJSEM.2022.121892

International Journal of Services, Economics and Management, 2022 Vol.13 No.1, pp.17 - 38

Received: 19 Apr 2020
Accepted: 14 Feb 2021
Published online: 07 Apr 2022 *

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